Author: Ben Cotton

Ben formerly led open source messaging at Docker and was the Fedora Program Manager. He is the author of Program Management for Open Source Projects. Ben is an Open Organization Ambassador and frequent conference speaker. His personal website is Funnel Fiasco.

Use a decision log to record context

A decision log is a record that you leave for the future. It shares the context to save time when revisiting a past decision.

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Words mean things

Choose your words carefully. You want people to discuss the facts, not the wording.

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A donation for every sale in March

I’ll donate $10 for every ebook sale of my book on 8 March to Girls Who Code. For the rest of March, I’ll give $5 for every paper or ebook sale.

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Be clear about who does what

If you’re not clear about who is supposed to act, people will assume that it’s not them. Be clear so everyone knows what to expect.

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What you’re measuring is different from how you measure it

Start with understanding the “why?” behind what you’re trying to measure. Then figure out the measurements, knowing they’ll be imperfect.

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It’s better to be clear than correct

Your prose is not code; it will not fail because you forgot a semicolon. Prefer being understood to strict adherence to grammatical rules.

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Write standard operating procedures

When you document how to execute a process, that ensures you’ll do it right the next time. This helps your future self and your successors.

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AIANYF: Acronyms & Initialisms Are Not Your Friends

Acronyms can be confusing when they’re unfamiliar to your reader. Err on the side of explaining, even if you don’t think you need to.

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Perception matters — make people feel heard

Making someone feel heard doesn’t mean doing whatever they want; it means they feel like you’ve made a good faith effort to understand them.

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Stop writing like an engineer

Put the important part at the beginning of your post or email. Don’t assume people will read the whole thing.

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