Your bug tracker and you (SCaLE)

At SCaLE 19x, I presented “Your bug tracker and you.” This is an extended version of my SeaGL 2021 talk. For SeaGL, I said “I got it completely written and then realized that I had focused on entirely the wrong aspects and had to rewrite it.” Since my time slot at SCaLE is twice as long, you’ll get the parts I had to cut.

Abstract: Your project uses a bug tracker to track bugs, but are you learning from it? This talk covers how to configure your bug tracker to capture the right information. Attendees will learn how to triage and prioritize bugs. They will learn about processes for closing bugs, and how different closure types require different processes. The talk wraps up with a discussion of bug analysis—how to filter data, what questions to ask, and what questions to not ask, using analysis of Fedora Linux bugs as an example.

Date: 30 July 2022

Location: Los Angeles, CA


Ben formerly led open source messaging at Docker and was the Fedora Program Manager. He is the author of Program Management for Open Source Projects. Ben is an Open Organization Ambassador and frequent conference speaker. His personal website is Funnel Fiasco.


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